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Miftakhul Adnan AuliyantoMiftakhul Adnan Auliyanto
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Technical | Application | Chemist | Construction Chemicals | Former IntertekTechnical | Application | Chemist | Construction Chemicals | Former Intertek
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Meneruskan info
Job Title: Technical Support - Valve Products
Location: Palembang, Indonesia
Job Summary:
We are seeking a knowledgeable and customer-focused Technical Support Specialist to join our team. In this role, you will be responsible for providing technical assistance and support to customers regarding our valve products. Your primary objective will be to ensure prompt resolution of technical issues and inquiries to maintain high customer satisfaction.
Responsibilities:
-Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
-Identify and diagnose technical problems related to our valve products.
-Provide step-by-step guidance and troubleshooting assistance to customers.
-Collaborate with internal teams, including engineers and product managers, to resolve complex technical issues.
-Escalate unresolved issues to the appropriate department or higher-level support when necessary.
-Stay up-to-date with product knowledge, new features, and industry trends to provide effective technical support.
Requirements:
-Proven experience in a technical support role, preferably in the valve or industrial equipment industry.
-Strong knowledge of valve products, their components, and functionality.
-Excellent troubleshooting and problem-solving skills.
-Strong communication skills with the ability to explain technical concepts clearly to non-technical customers.
-Ability to work independently and collaboratively in a fast-paced environment.
-Flexibility to work in different shifts, including evenings, weekends, and holidays if required.
-A degree in engineering or a related field is a plus.
If you're interested and want to be part of our team, we would love to hear from you by comment down below and please submit your CV to sandra.monalita@keystone.co.id
cc bu Sandra Monalita Nababan
Meneruskan info
Job Title: Technical Support - Valve Products
Location: Palembang, Indonesia
Job Summary:
We are seeking a knowledgeable and customer-focused Technical Support Specialist to join our team. In this role, you will be responsible for providing technical assistance and support to customers regarding our valve products. Your primary objective will be to ensure prompt resolution of technical issues and inquiries to maintain high customer satisfaction.
Responsibilities:
-Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
-Identify and diagnose technical problems related to our valve products.
-Provide step-by-step guidance and troubleshooting assistance to customers.
-Collaborate with internal teams, including engineers and product managers, to resolve complex technical issues.
-Escalate unresolved issues to the appropriate department or higher-level support when necessary.
-Stay up-to-date with product knowledge, new features, and industry trends to provide effective technical support.
Requirements:
-Proven experience in a technical support role, preferably in the valve or industrial equipment industry.
-Strong knowledge of valve products, their components, and functionality.
-Excellent troubleshooting and problem-solving skills.
-Strong communication skills with the ability to explain technical concepts clearly to non-technical customers.
-Ability to work independently and collaboratively in a fast-paced environment.
-Flexibility to work in different shifts, including evenings, weekends, and holidays if required.
-A degree in engineering or a related field is a plus.
If you're interested and want to be part of our team, we would love to hear from you by comment down below and please submit your CV to sandra.monalita@keystone.co.id
cc bu Sandra Monalita Nababan
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